E-Luggage Customer Terms & Conditions

These terms and conditions apply to all transactions undertaken with E-Luggage.co.uk, please read through them carefully before placing your order as they form the basis of the contract between Swissluggage.com Ltd the owners of E-Luggage.co.uk and yourself.


The contract shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales.

We may alter these terms and conditions from time to time without prior notice. Changes will apply to any subsequent orders placed and will be available for review from the website only.

Your offer to purchase goods will only be deemed as accepted by Swissluggage.com Ltd when the goods are despatched from our warehouse.

Product specifications and prices are subject to change without prior notification. However, with respect to price changes only, we will inform you of any variations and request your authority to proceed prior to processing your order.

Delivery charges and estimated timescales are specified within the Customer Delivery section. We will make every effort to deliver goods within the estimated timescales, however delivery timescales cannot be guaranteed.

We will take payment from your card once we have confirmed that the goods are available for delivery. If for any reason we take payment and goods are not available, we will inform you of this and provide a full refund as soon as this is possible.

Product pricing is as displayed on the website at the time we receive your order, subject to pricing clause above. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

If you decide you no longer want the goods you can cancel your purchase and receive a full refund (Please Note Postal Charges Cannot Be Refunded) provided that you contact us in writing within 7 days of delivery and meet the following criteria;

  • Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way).
  • It should be returned with the original box, packing, labels and accessories. As the packaging material will be re-used it must not be unreasonably marked or damaged.
  • You will be responsible for arranging return of the goods and paying all costs associated with return

Provide you meet all the above requirements we will refund your payment within 30 days of your notice of cancellation

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair or exchange of the goods provided that;

  • The fault is clearly as a result of poor workmanship or faulty materials
  • The fault is not the direct result of normal wear and tear or negligent actions
  • We reserve the right to assess whether the fault meets the above criteria

If you require any further information please contact us via the website.

We will only hold personal information required to process your order and,from time to time, provide you with details of special offers or for customer relationship management purposes. If you do not wish your information to be used in this way we will delete your record from our database. We do not retain your credit card details nor will we provide your details to any third party.

Payment can be made by any method specified in the Checkout process. We will take all reasonable precautions to keep the details of your order and payment secure, but we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

If your billing address and the delivery address differ, we may contact you and undertake additional security checks. This is to help protect you from potentially fraudulant use of your credit or debit card. Please help us to help you by assisting us in this process.


We cannot guarantee that our website will be compatible with your PC, and accept no liability for any corruption or loss of data held on your PC, or any liability for any other loss or damage of any kind caused to your PC resulting from use of this website.


This website is owned and operated by
SwissLuggage.Com Ltd
8 Hollytree Close
Loughborough
Leicestershire
LE11 2QX
United Kingdom
Please Note This Is Not The Address For Returns

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